How Case FMS Lowered Winter Escalations Below 5% for a Financial Services Client

Managing snow removal operations across an extensive, multi-site portfolio can rapidly become intricate. This financial services organization faced difficulties in reliably confirming that tasks were completed at each location, resulting in obstacles related to oversight, uniformity, and potential risk.

Without explicit affirmation, maintaining accurate billing throughout the entire portfolio became progressively more challenging. That was when they turned to Case FMS for a more transparent and accountable approach to snow management.

THE CHALLENGE

Managing snow removal across hundreds of locations presented consistent challenges for the client:

• Unreliable or delayed service from multiple vendors
• Frequent escalations requiring manager intervention
• Safety risks due to uncleared walkways and parking lots
• Difficulty maintaining business continuity during winter weather

OUR SOLUTION

Case FMS deployed its layered service model, using pre-vetted local vendors, the Case field team, and centralized communication to ensure proactive storm response and efficient execution. Services included:

• 24/7 monitoring and storm readiness
• Site-specific service plans
• Real-time issue tracking and performance oversight
• Consolidated and automated reporting for visibility and control

RESULTS

• Freed up dozens of hours per week for facility managers
• Major financial savings
• Sites remained open, safe, and operational during snow events