Case FMS - Frequently Asked Questions

Are you available to service all of our locations, regardless of where they are?

Yes, Case can manage any location. We are able to support facility maintenance needs across all 50 states and throughout Canada.

Do you self-perform, or do you contract with suppliers?

We have a unique model in which the majority of services are contracted with vetted partners, but we also employ a field team to provide backup services if needed. As the only national supplier with an on-the-ground presence, we guarantee quality service.

What is your backup plan if a service provider fails to provide service on a site?

We set up our tech platform to monitor services and quickly find a backup provider if they fail to meet expectations. Our network of over 25,000 providers enables us to mobilize other partners quickly.

How do you validate that services have been performed?

The Case App requires that all our partners provide photos of the services provided at each site in order for those to be marked as complete. We then share those photos with you either through our client dashboard or by integrating them with your WO management system.

How do you support your service partners and ensure they are successful?

Each partner goes through a multi-step vetting process. Once approved, we work to provide our partners with a clear and easily digestible scope of work with service matrix tables and boundary
maps.

We are delighted to answer any additional questions you have for the team. You are welcome to reach out, and someone will follow up with you shortly.