Women Leading Case at Every Level

The 2025–26 snow season challenged facilities teams across the country. A major January storm brought hazardous winter conditions from Texas across much of the eastern United States. In February, Providence’s official weather station recorded 37.9 inches of snow in two days, the largest two-day total on record. The geographic reach and intensity of these storms tested the people and processes responsible for keeping facilities operating safely. National Weather Service, Northeast Regional Climate Center

At Case, that season pressure-tested how we planned, communicated, and delivered service. We were not satisfied with every aspect of our performance, and we saw significant opportunities to improve. We took those lessons into our preparation for the 2026–27 season.

As part of that effort, we brought in Shannon Kenny as our new Chief Operating Officer to strengthen Case’s leadership team. She joined experienced leaders throughout the company who understood our customers, our providers, and the demands of the work.

Shannon and Katie Raymond, our Vice President of Partner Relations, played central roles in developing our approach for the coming season. Working with the broader management team, they focused on clearer accountability for customers, better support for service providers, and earlier action when a site needs attention.

This was a team effort. Leaders across Case contributed their experience, challenged assumptions, and helped strengthen the plan. That work also depended on the people who kept operations moving and supported their teams through the leadership transition. Jason Case and I shared responsibility with the management team for backing the plan with the resources and support to execute.

Katie and Shannon’s contributions are examples of the leadership women bring throughout Case. My appreciation for such leadership began with my mother.

The first leader I followed

My mother, Pat, was a nurse at Buffalo Children’s Hospital and a leader in her nurses’ union. As a young woman, she was somewhat timid. Over time, she found her voice, saw a gap in leadership, and stepped into it.

During one negotiation, a hospital administrator called her “the politest B-word” he had ever met.

She came home beaming.

She cared about the people she represented and was willing to hold her ground for them. Watching her helped me understand that you could treat people respectfully and still be formidable across a negotiating table.

Watching my mother discover her voice shaped my understanding of leadership. She saw people who needed someone to stand up for them and took responsibility. Her example inspired me to seek leadership roles myself.

That experience still influences how I lead today. I look for people who understand the work, earn trust, and take responsibility for the outcome. At Case, women lead critical parts of our business. Their judgment shapes how we support our providers, develop our teams, and serve our customers.

Across facilities management, I see women leading everywhere: running the office that keeps an HVAC contractor operating, supporting field crews, managing customer portfolios, and directing national operations.

At Case, that leadership extends throughout the organization. Katie Raymond builds our provider partnerships. Shannon Kenny leads operational execution. Brandy Asermely supports our strategic team and the people doing the work in the field. Sandralee Sanborn leads one of our largest accounts and helps customers understand what is happening at their sites. Each brings a different kind of experience to the same responsibility: delivering the Case standard.

Katie Raymond and our provider partnerships

Katie, our Vice President of Partner Relations, was one of Case’s original employees. She started as a receptionist and grew into responsibility for our provider relationships.

I lean on her to understand what the Case brand means in practice. She knows what it takes to build a provider partnership and how much our customers depend on those relationships. To me, she embodies the company’s values.

Katie is responsible for establishing the provider network we need to get resources to our customers’ sites. Those partnerships give our preparation a foundation: people who understand the work and whom we can depend on when conditions become difficult.

As Katie put it:

“Our gifts get us in the room, but our character is what keeps us there.”

Shannon Kenny and operational execution

Shannon Kenny, our Chief Operating Officer, brings experience leading facilities operations and teams across the United States and Canada. She manages provider execution and ensures that our regional field teams and quick reaction force deploy effectively and proactively.

I value her judgment about when to push, when to provide support, and when to let an experienced team work. She understands that execution depends on knowing the people responsible for it. As she described her career:

“I got here by understanding my customers, service partners, and team members.”

That experience shapes how we prepare for a storm and how we respond as conditions change. It also informed the plan developed with Katie and the broader management team to give customers and providers clearer accountability.

Brandy Asermely and support for the field

Brandy Asermely works with our strategic team and the people supporting our field operations. In our conversation, she described the daily communication, attention to detail, and repeated planning that go into serving customers well. She also explained how she approaches experienced field workers:

“If you ask for their input, you get a better response out of them than just demanding things from them.”

When someone is frustrated, she works to understand the problem and the available options. Her question is simple:

“What can I do to help you? Tell me. And I’ll do it.”

People spend thousands of dollars on leadership seminars to learn the approach Brandy brings naturally to her work. Ask someone what they need. Listen to the answer. Then follow through.

That sounds simple, but asking how you can help is not the first instinct of every person in a leadership role. It is easy to jump straight to telling someone what to do. Often, the more useful contribution is to understand what is getting in their way and help remove it. An experienced crew may already know how to do the job. What they need from a leader is support that allows them to get it done.

That is what I see in Brandy’s approach. She respects the experience of the people doing the work and takes responsibility for helping them succeed. Her willingness to ask, listen, and act is a practical example of the leadership our field teams depend on.

Sandralee Sanborn and customer trust

Sandralee Sanborn leads one of Case’s largest accounts. She takes ownership of finding a solution and brings people together to carry it through. That approach has earned her the trust of our customer teams, operations leaders, and service providers.

In our conversation, Sandralee spoke about finding confidence in her voice and trusting her decisions. I see that confidence in her willingness to be assertive while remaining collaborative. She makes her perspective heard, listens to the people around her, and works with them to get the job done.

That balance matters when a customer needs answers and the people responsible for the work need support. Being a straight talker, one of Case’s values, means giving people accurate information they can act on. Sandralee pairs that candor with ownership of the solution. It is how she builds lasting trust with customers, service providers, and her peers.

Putting our values to work

Two of Case’s values, being humbly confident and continuous learners, describe how I think about improving our performance. We have to be willing to examine where we fell short, listen to the people closest to the work, and change. We also have to be confident enough to make decisions and move forward. Case’s values

The plan developed with our management team gives customers one primary relationship and a clear point of accountability. Customers should know whom to contact to understand what work is complete, where attention is needed, and how we are working to keep their facilities operating safely and to their standards.

Providers need that same clarity. When snow is falling faster than a crew can clear it, they need to know whom to call. When there is a question about scope, they need an answer that helps them act.

“Investing in our people is one of the most important investments we can make in the future of Case. We want to create an environment where our team members are encouraged to keep learning, challenge themselves, and have the confidence to find better ways of doing things. Continuous improvement starts with people who feel supported, empowered, and motivated to grow. When our people grow, our entire organization becomes stronger.”
— Jason Case, CEO, Case

Getting ahead of the next problem

Proactivity is central to our preparation.

Our AI-assisted service validation technology allows us to assess completed service against the required standard and initiate provider outreach and corrective action when needed. The objective is to identify and address an issue before the customer has to bring it to our attention.

For snow response, our preparation includes four layers: the dedicated site provider, our backup provider network, regional field teams, and our quick reaction force. We are also positioning materials ahead of events, including in markets that do not regularly experience significant winter weather.

Those capabilities depend on people making sound decisions about when and where to act.

My responsibility as President

My responsibility as President is to recognize leadership ability and make sure responsibility comes with real authority, resources, and support. Katie, Shannon, Brandy, and Sandralee bring experience and judgment that Case depends on. They deserve recognition for the decisions they make and the work they lead.

I want people building their careers here to see a path to greater responsibility. Katie’s growth from one of our first employees into a company leader shows what that opportunity can become.

My mother found her voice and stepped into leadership when people needed her. Following her example helped me find my own path.

Today, I’m proud to work alongside women who bring that same willingness to take responsibility. My job is to help them succeed and make sure the company stands behind them.